Frequently Asked Questions ?


How can I contact ITSS ?

I am trying to check my email , but what is POP3 and SMTP ?

I have checked my password but my email program say incorrect password ? Why ?

Why the trash is empty everytime I quit web mail ?

How can I add an alias to my current e-mail account ?

How can I chanage the default domain e-mail account ?

What is my default e-mail size ?

How many alias I can create for each e-mail address ?

How to setup outlook express ?

I cannot send email, your server refused, why ?

How can I upload my web page ?

How can I use Dreamweaver to upload my site ?

How can I use WS_FTP / WS_FTP LE to upload my site ?

Why ? I cannot upload all my files ?

I cannot change my email password ? why ?

How do I change my password ?

I losted my email password what can i do ?

I losted my site password what can i do ?

Where is the web mail ?

I cannot use webmail, what is required ?

Where is the Domain Administration ?

Is secure transmission possible to my site without buying a SSL cert ?

How secure my password is kept in I.T.S.S. ?

Why ? I cannot login to services page, What is required ?

What is your DNS Server ?

Is there any form to email function ?

Is there any Visitor Counter available ?

I am not your client yet, how can i send my domain username/password to I.T.S.S. securely ?

How can I transfer my domain name to your server ?

I have no domain name, and I want to set up one. What can I do ?

I got more question , what should i do ?


How can I contact ITSS ?

Unlike other Service Provider , We can be easily contact here.

I am trying to check my email , but what is POP3 and SMTP ?

SMTP is your out going email server for sending email , the server name should be like smtp.(YourISP).com . However we always put our customer's convinence at the first place, so that we provide smtp.itss-int.com . POP3 server is your in coming email server which is pop3.itss-int.com .

I have checked my password but my email program say incorrect password ? Why ?

Our system recognize username in this format "ITSS0000.E1@itss-int.com" for all email program.

Why the trash is empty everytime I quit web mail ?

As space are limited for every user. We will empty the trash everytime when user quit web mail. The web mail is just decided for your convinence when you go oversea and should not use it as a permanent storage for your e-mail. Not many web hosting provider provide web mail server but ITSS does because we always put our customer's convinence at the first place.

How can I add an alias to my current e-mail account ?

This task needs to be done by your site administrator which has a extension ".S1" at your domain name (i.e. ITSS0000.S1). Once the domain administrator login into our system. He can select your e-mail account and add / delete any alias for you.

How can I chanage the default domain e-mail account ?

The domain e-mail account used to collect any e-mail which mail to your domain i.e. abc@xyx.com. To change the default domain e-mail account. It needs the site administrator's login (i.e. ITSS0000.S1) and then select the default domain e-mail account from the list.

What is my default e-mail size ?

The default e-mail box size is 5MB. You will not able to receive any message if your mail box is full.

How many alias I can create for each e-mail address ?

There is no limit on the number of alias you can create from your e-mail account as long as they don't repeat. (i.e. ITSS0000.E1 has the alias support, you can't use the alias support for ITSS0000.E2). However we would recommand user do not create more than 5 alias per mail box.

How to setup outlook express ?

Click here and follow the instruction.

I cannot send email, your server refused, why ?

Due to spam protection our server will only accept email from a secure source, you are required to check your email before you can send (POP before SMTP).

How can I upload my web page ?

To upload your page to your web site. You need to know 1. Your username, 2. your FTP password and 3. our FTP path (ftp.itss-int.com). You need to upload from a FTP program or from IE. To upload your file, firstly you put type your FTP path, username & password onto the program first. Then the program should be able to connect to our FTP server which allows you to upload & download files. If you have any questions, please contact us at support@itss-int.com .

How can I use Dreamweaver to upload my site ?

Click here and follow the instruction.

How can I use WS_FTP / WS_FTP LE to upload my site ?

Click here and follow the instruction.

How do you calculate disk quota ?

Disk quota is automatically managed by system, when you upload a file the system will monitor your disk usage, the system will accept all your file until you reach your quota. Disk quota calculated base on physical disk usage.

I cannot change my email password ? why ?

When change password, you only require to type in your username without the domain name extension e.g for user "ITSS0000.E1@itss-int.com" should type in "ITSS0000.E1".

How do I change my password ?

You can change your password here.

I losted my email password what can i do ?

This task needs to be done by your site administrator which has a extension ".S1" at your domain name (i.e. ITSS0000.S1). Once the domain administrator login into our system. He can select your e-mail account reissue password for you.

I losted my site password what can i do ?

your must contact support@itss-int.com , after our staff identify you , we will issue you a new password.

Where is the web mail ?

You can find the web mail here.

I cannot use webmail, what is required ?

You need a internet connection with either no firewall or your firewall allow SSL connection.

Where is the Domain Administration ?

You can find Domain administration here.

Is secure transmission possible to my site without buying a SSL cert ?

Yes , you can use our SSL cert for client , the address is ie. https://www.itss-int.com/~client/(yourlogin)/(yourpagename).html template avaliable here. You can also add a thank you page. More information avaliable here. If you still have difficulty , please contact us on support@itss-int.com .

How secure my password is kept in I.T.S.S. ?

Security is our first priority, your password is classified as highly confidential, even our system administrators do not have access to your password.

Why ? I cannot login to services page, What is required ?

To use our domain administration , you require a direct connection to internet, and statistic IP address, most ISP offer statistic IP for dialup and boardband user.

What is your DNS Server ?

Our DNS server are ns1.itss-int.com and ns2.itss-int.com . However if your domain wanted to point to our DNS you need to register here.

Is there any form to email function ?

Yes , just submit your form to "http://www.itss-int.com/script/mailDirect.xhtml". more info click here.

Is there any Visitor Counter available ?

Yes , more info click here.

I am not your client yet, how can i send my domain username/password to I.T.S.S. securely ?

You can use our secure mail which locate here. By using secure mail your information will be encypted during transmission.

How can I transfer my domain name to your server ?

To transfer your domain name to us. You have to fill in our join-us form online here , send a secure mail here or simply email to support@itss-int.com . Then our staff will confirm your detail and do all the set-up for you. It's fast and easy.

I have no domain name, and I want to set up one. What can I do ?

Complete the join-us form online here , send a secure mail here or simply email to support@itss-int.com . Then our staff will confirm your detail and do all the set-up for you. It's fast and easy.

I got more question , what should i do ?

You should click here.


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